Built Proper Terms of Service

1. The service

BuiltProper designs, hosts and maintains a website for you on a monthly subscription. The exact deliverables depend on the package you sign up for (Discovery, Scholar, Laureate, or Nobel). By subscribing you agree to these terms.

2. Billing

• Subscriptions are billed monthly in advance in NZD, GST exclusive.
• The first month is paid before we begin design and build.
• There are no setup fees.
• We do not offer refunds for any payments already made.
• Prices for new sign-ups may change at any time. Existing subscribers' rates are locked for the duration of their continuous subscription and will never increase as long as the subscription remains active.

3. Payment failure, suspension & termination fee

If a scheduled payment fails, your account enters a non-payment period immediately. During this time:

• We will email you weekly for the duration of the non-payment period to remind you that payment is overdue and explain what happens next.
• After 30 days of unresolved non-payment, we enter a final 30-day notice period. We will send a final-notice email clearly stating the termination date and that a termination fee will be charged if the balance is not settled.
• If the balance and the termination fee remain unpaid after that final 30-day window, your site is taken offline and your account is terminated.
• A termination fee of NZD $500 plus one month of your current package rate applies on top of any unpaid invoices. This covers the cost of hosting, account management, design work and unused subscription value already extended to you. The fee may be referred to a collections agency if unpaid.

You can avoid the termination fee at any time by either paying the outstanding balance or cancelling in writing under section 4 before the final-notice period ends.

4. Cancellation

You can cancel any time by emailing us. When your current billing period ends, your site is taken offline because hosting, maintenance and updates are bundled into the subscription.

Early cancellation fee. Because the first months of your subscription are heavily subsidised to cover design and build, cancellations within the first 6 months incur a one-time fee equal to 2× your plan's monthly rate (e.g. $200 on Discovery, $350 on Scholar, $500 on Laureate, $650 on Nobel). After month 6 you can cancel at any time with no fee.

After 12 months of continuous subscription you may request a one-time export of the site's static source code and content so you can self-host. This does not include our build tooling, CMS, proprietary components or hosting configuration. Once the export is delivered, you are responsible for all ongoing hosting costs and BuiltProper has no further obligations.

5. Intellectual property & ownership

• Your content (text, logos, photos, brand assets you supply) remains yours. You grant us a licence to use it solely to deliver the service.
• Our work (design files, code, components, templates, tooling, build pipeline) remains the property of BuiltProper while you are subscribed. You receive a non-exclusive licence to use the live site during your subscription.
• Reusable frameworks, libraries, design systems and internal tooling we develop remain ours and may be reused on other projects.
• Third-party assets (fonts, stock imagery, plugins) are licensed under their respective terms and are not transferred to you.
• Any domain names registered by BuiltProper on your behalf remain your property and will be transferred to you upon cancellation on request. BuiltProper is not responsible for renewal costs after the subscription ends.

6. Your responsibilities & indemnity

• Provide accurate content and confirm you have the rights to use it.
• Keep your billing details current.
• Use the site lawfully — no illegal, infringing, defamatory or harmful content.
• You indemnify BuiltProper against any claim, loss or cost arising from content you provide or from your use of the site.

7. Acceptable use

We reserve the right to refuse or remove content, or suspend the service, if it: breaches any law; contains adult, hateful, or violent material; promotes scams, malware or phishing; infringes third-party rights; or places unreasonable load on our infrastructure.

8. Revisions & turnaround

Each package specifies the number of included revisions and the typical turnaround, as specified on our pricing page or in your written quote. Out-of-scope work is quoted separately and is not started until you approve the quote in writing.

Quoted turnaround times are contingent on the client providing content, feedback, and approvals in a timely manner.

9. Client Sign-Off

Once you approve the site in writing (including by email) or the site goes live at your direction, you accept the delivered work. Any further changes will be treated as new revision requests.

10. Third-party services

The service relies on third-party providers (hosting, domain registrars, email, analytics, payment processors). We are not responsible for outages, pricing changes, policy changes or data loss caused by those providers, and our liability is limited accordingly.

11. SEO, performance & results disclaimer

We follow current best practices for performance, accessibility and on-page SEO, but we do not guarantee any specific search ranking, traffic level, conversion rate, or business outcome. Search engine algorithms and market conditions are outside our control.

12. Uptime

We aim for high availability through our hosting provider but do not guarantee 100% uptime. We're not liable for downtime caused by third-party providers, force majeure, or content you supply.

13. Force majeure

Neither party is liable for delays or failures caused by events outside reasonable control, including natural disasters, war, civil unrest, pandemics, large-scale internet or provider outages, or government action.

14. Confidentiality & data

We keep any non-public information you share with us confidential and only use it to deliver the service. Personal information is handled in line with our Privacy Policy and the New Zealand Privacy Act 2020.

15. Changes to these terms

We may update these terms from time to time. When we do:

• We will email you the proposed changes and the date they take effect.
• During the 30-day window before the new terms come into force, we will email you weekly reminders summarising what is changing.
• If you email us within that window agreeing to the changes, they apply to your account immediately and we stop the weekly reminders.
• If you email us within that window disagreeing, we will work with you in good faith to reach a written agreement that suits both parties before the new terms apply to you.
• If you do not respond by the end of the 30-day window, you are deemed to have accepted the updated terms by continuing to use the service.

16. Limitation of liability

To the maximum extent permitted by law, our total liability in connection with the service is capped at the fees you paid us in the three months preceding the claim. We are not liable for indirect, incidental, consequential, or loss-of-profit damages.

17. Dispute resolution

Before starting any legal proceeding, the parties agree to attempt to resolve the dispute in good faith by email or call within 30 days of written notice. Unresolved disputes may be referred to mediation in New Zealand before any court action.

18. Governing law

These terms are governed by the laws of New Zealand, and the New Zealand courts have exclusive jurisdiction over any disputes.

19. Severability & entire agreement

If any clause of these terms is found unenforceable, the remaining clauses continue in force. These terms, together with your selected package and any written quotes, form the entire agreement between you and BuiltProper.

20. Contact

Questions? Email thisbuiltproper@gmail.com.